Alienware 18 was initially diagnosed by another party as having the SSD drive broken. and they recommended that they get a New SSD replacement. After assessing the situation we have found out that the SSD drive is fine, it is only an operating system errorl. There was a virus that corrupted the OS (Windows 10). It would take up resources and continue to restart and take control of the file explorer executable. The virus has also corrupted the system files and deleting major functions of the PC. Though since the previous incorrect diagnosis he had purchased a new SSD already. It was now a double SSD alien ware system ... We installed the New SSD and new operating system... Adding all necessary drivers and apps for the full capability of the Dell Alienware 18 machine.
We formatted the infected drive. and were able to retain the data drive unharmed.