The alienware laptop was originally opened by the user which is not a problem, As we are able to fix any issue customers cause by trying to open it themselves. We removed the old lcd and noticed that the backlight connector is also tampered with and thats when we questioned .. and we were informed that there was a previous attempt. As we were trying t put the bezzel back on we also noticed that thte camera placement was not correct. We adjusted and clipped it in the center and we tested the screen and attached the bezzel. The Alienware LCD is defintely definitely a well manufactured and good process to repair.