Customer was suffering from no boot on the PC. The windows circle would just keep spinning. Safe mode and resets do not work, and recovery is corrupt. seems like a major virus infection and the best way was to refresh the entire OS. Viruses are best removed by completely rebuilding a computer. We re installed windows 10 and advised customer to update his windows and get anti-virus for future use.
Preventative maintenance is the way to go so you are not forced to repair anything, just make sure you are protected.