Here is how to ship an Xbox effectively to our facilities for repair.
Step 1
Fill out a Repair Ticket Request and indicate “Mail-In Repair”. Please make sure to visit your local USPS office to find FREE boxes. You will need this, MEDIUM FLAT RATE, BOX 2 (A-D). If you would like a box mailed to you please reply to your ticket email and let us know to order you one.
A. 
B. 
C. 
D. 
Step 2
A. 
B. 
C. 
D. 
E.
F. 
Once you receive your box, fold the flaps like shown above (A-F), the small ones first (A), large flap with small lettering second (B) and then remove tape strip cover (C-D) and close the “Priority Mail” flap, last (E). That completes sealing one side of the box and the other end remains open (F), where you will insert your PlayStation
Step 3
A. 
B. 
C. 
D. 
Find some newspaper (A) Next, take FOUR to SIX (4-6) sheets of newspaper and fold or roll them (B). Place the rolled newspaper in the bottom of the box through the open end (D-F)
Step 4
A. 
B. 
C. 
D. 
E.
Take FOUR (4) sets of TWO (2) sheets of newspaper, each (A-B), and fold them the long-way THREE (3) times (D). Fold them onto the Xbox and hold with tape. Do both edges of one end of the console, top and bottom as pictured above (E-F)
Step 5
A. 
B. 
C. 
D. 
E. 
F. 
G. 
H. 
I.
Put the Xbox in your USPS box with the part you padded FIRST (A). Take FOUR (4) more TWO (2) sheet thick newspapers and fold them THREE (3) times (B). Place those FOUR (4) around the edges of your Xbox as shown above (C-H) mimicking what you did on the opposite side of your console in STEP 4.
Step 6
A. 
B. 
C. 
D. 
To close your box, fold the flaps as you did in Step 2: the small ones first (A), large flap with small lettering second (B) and then remove tape strip cover (C) and close the “Priority Mail” flap, last (D). That completes sealing your box, congratulations! Your PlayStation 4 is now ready to be shipped to TDR! Please remember not to send in any cords, controllers or games unless indicated otherwise or unless your disc drive won’t eject. Also do not forget to write your ticket number somewhere on the box and forward us your tracking number.
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