The Microsoft Surface Pro is definitely a nice little gadget. But when it breaks there is absolutely no one that will work on them. They are very difficult to disassemble without issues. and have lots of really small parts with poor repair-ability design. Not to worry though here at TDR we have mastered the art of Microsoft Surface repair! 

 

Surface Glass repair w/ Digitizer

One of the most common issues to have a dead screen. not to worry, our screen replacements are affordable.

No Power While Charger plugged in

Yes this is a common problem. Even though your charger might be connected and the light on the charger cable is white, the surface pro might not want to power on. 

Troubleshooting:

  1. Method 1:
    1. Press and hold the power button + volume up for 15 seconds. 
    2. let go and quickly press and let go of the power button
  2. Method 2:
    1. remove the charger.
    2. press and hold the power button for 30 seconds
    3. let go, wait 10 seconds, and press the power button once.

If that fails then you need the motherboard repaired, and you definitely have to have a component replaced. Usually burnt Capacitors, Mosfets and Diodes are to blame.

No Power When Charger is removed

So this is a peculiar issue... It is when the surface works great with the charger in place but turns off right away when removed. 

Troubleshooting:

  1. In windows, check the battery health. 
    1. Battery OK, then you need a motherboard repair
    2. Battery Dead, you will need a battery replacement

In both cases we have you covered and we will be able to solve your issue quickly and painlessly. 

 

Charger port replacement

Charger ports will break from time to time, and we do replace them, they ar costly due to the fact that the screen needs to be removed fully.

  

Surface pro stuck on the windows logo and won’t turn on

This is a common issue with surface pros. We havenoticed motherboard related damage and we have succefully fixed 80% of those. the rest we have 90% chance of data recovery! 

 

Microsoft Surface Pro 6

Microsoft Surface Pro 5

Microsoft Surface Pro 4

We offer Screen Repair, Headphone repair and much more for the Microsoft Surface:

 

Get In Touch

You can Chat with us, Submit a repair quote request or Simply call our 888 Number 888-659-3487 to start your mail-in repair order

Mail-In Repair Ticket

Once you have successfully contacted us and we know your device issues, Package & Ship your device to us to "Tech Device Repair, 5317 S Ridgewood Ave, Port Orange, FL 32127!

Device Fixed & Shipped

One of our expert repair technicians will evaluate the repair claim and start repairing your device when you pay the full repair amount quoted. We finally ship your device fully functional!

Microsoft Surface Repair Blog

  • Surface Pro 4 Not Powering Up!

    Surface Pro 4 Not Powering Up!

    Information
    25 June 2021
    For more information on our repairs for the surface Pro please visist our repairs pages : surface pro repair UPS showed up, let's see what's inside, I think I know what's inside.... it's a surface pro.... what is wrong with it...  let's try to turn it on... and it's dead mate.. let's  open it up...let's heat it up so we can get a good separation on the LCD screen... and we're almost there. We're able to separate it here..... as much as I would love to think nobody has opened this one up, before there were no shields here to remove and I highly doubt it was never opened up before..... let's see what's going on....  I got the multi meter and we're gonna test the voltage...  and again it's supposed to say 0 and it says 5 volts here, we have some sort of leak in the 0 Volt Line here.. this has some sort of weird ground on the whole plane which is not a ground but it's a 0 volt.. we tested this the 3 volt line and we got nothing...... let's replace the power IC chip and test and so right here remove the PMIC. and a bunch of capacitors here because we noticed there's a short ... we're getting 0 here as we should and we have the 3 volts right now....  here it is we got it. @techdevicerepair Xbox special edition green doesn't turn on! what's wrong with it? ♬ original sound - Tech Device Repair
  • Surface Pro 5 No Charge light

    Surface Pro 5 No Charge light

    Information
    27 February 2020
    We have recieved a Surace pro 5 from a customer complaining that the system does not charge any more. and he is not getting the white light on the charger. So we we have identified that this is a no charge issue rather than a no power issue as we can see the battery logo when trying to power on the system.    First step we need to take is removal of the screen. Screen remvoals are an annoying task just to get to the motherboard. Not sure why they do not use magnets instead of glue. But we have the motherboard out. We testing the main rail and in fact the 12V line is shorted! Causing no charge.Diodes bridges and capacitors needed to be replaced in order to get this to work. And finally reassembly and testing. The no charge issue is not a simple repair and can be very time consuming.   
  • One Terrible Condition Microsoft Surface Pro 3

    One Terrible Condition Microsoft Surface Pro 3

    Information
    14 October 2019
    Why are we saying this is a terrible one? Well, here is the story.. Surface pro 3 sent in . for screen repair and battery replacement. However. we noticed more than just that. The screen replacement was not successful due to the fact that the shell was so bent out of shape! we needed a new shell. We got one, and replaced the board, We also noticed it was running very hot! So we we removed the motherboard again to access the CPU area and we have cleaned and re-thermal pasted the device   But that is not all. the new battery that was placed came looking lie kit was great! after fully assembling the device we noticed windows saying that battery is not present , and device is still slightly heating up! So we replaced the battery It turns out that the original battery is not bad after all. the Firmware and all other software on the system needed an upgrade! When we did that the system stayed cool when Idle! Which is a great thing. With a new shell new screen and new firmware with a new windows installation, and APU cleaning and re-thermal-pasting  we have refurbished this system to a different better condition that ever possible.  Microsoft Surface Pro 3 at TDR, gets a magic touch no other shop adds. 
  • Surface Pro 3 Battery Replacement

    Surface Pro 3 Battery Replacement

    Information
    28 August 2019
    Microsoft Surface Pro 3 batteries can die, bulge and lose complete charge fast. .. It is not an easy repair at all! 1 you need to remove the screen, 2 remove the battery without having it explode and then assemble the device and LCD.. 
  • Microsoft Surface3 Model 1657

    Microsoft Surface3 Model 1657

    Information
    24 June 2019
    We are repairing some of the most complex surface issues.
  • Surface 3 Influx of the Atoms

    Surface 3 Influx of the Atoms

    Information
    22 May 2019
    The Atom processor packed Microsoft Surface 3 has its own faults. Many of which are too costly to be repaired. however some can come back to life if need maybe. 
  • Surface 4 with bulging battery

    Surface 4 with bulging battery

    Information
    21 May 2019
    Microsoft Surface Pro needed battery replacement and screen reattached.  Blown up battery was enough to cause major deformation on the screen however it did not break even with disassembly.            
  • Microsoft Surface Pro 4 No Power

    Microsoft Surface Pro 4 No Power

    Information
    10 April 2018
    Microsoft Surface Pro 4 no power issue figured out! Also has a back light issue...updates when it is repaired!    
  • Surface Pro 4 Screen Replacements

    Surface Pro 4 Screen Replacements

    Information
    29 March 2018
    We work on the delicate Microsoft Surface Pro 4...we do what others are afraid to! Send your Surface to the pros at Tech Device Repair!    
  • Microsoft Surface Pro 2 Screen repalcement

    Microsoft Surface Pro 2 Screen repalcement

    Information
    04 November 2017
    MS Surface Screens are not cheap. and require skill to install. The ms surface screen take about a day to cure so do not expect 1 day turn around times for these! 
  • Surface Pro 3 LCD replacement - A1631

    Surface Pro 3 LCD replacement - A1631

    Information
    02 September 2017
    These Surface tablets LCD replacements require precision and time. The broken screen was discarded of since damage was very deep.